Terms & Conditions

 

Terms

Lakes Holiday Homes Ltd (LHH) is an introductory agent and arranges bookings as agents for the owners of holiday homes.

As the booking agent, LHH reserves the right to refuse any bookings in line with owner’s wishes and where they are considered unsuitable for the holiday home concerned.

Booking terms apply to all holiday homes listed on our website and the person or legal entity making the booking or to whom we supply services in respect of the booking.  These Booking Terms are governed by English law and apply to all bookings except where we agree other terms in writing.  By making a booking you are assumed to be accepting these Booking Terms.

When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form.  This does not form a contract between us.  Bookings will be confirmed on receipt of a non-returnable deposit of £100.  The full balance is due 6 weeks prior to your ‘check-in’ date at your holiday home. To make a booking you must be over 25 years old.

A reference number is given on confirmation of a booking.  This number must be quoted when making payments and retained for access to booking details or amendments / cancellation.

 

Authority

The ‘lead person’ whose name appears on the booking form certifies that they are a member of the party occupying the property and aged 25 years or over.  The ‘lead person’ also certifies that they are authorised to agree the Booking Conditions on behalf of all the persons staying at the Holiday Home booked, including those substituted or added at a later date.

Bookings for single sex groups may be considered by prior arrangement and for persons over 25 years of age. A security deposit may be required (see below).

 

Bookings, Payments and Additional Fees

Bookings can be made online or via e-mail.

• Online: Immediate payment of deposit required upon booking
• Via e-mail: Booking and payment information will be provided

A non-refundable deposit of £100 per holiday accommodation is required to secure a booking.

Payments should be made by bank transfer as detailed in the information provided at the time of booking.

The balance of the rental is to be paid at least 6 weeks before the commencement of the holiday.

The full rental is payable if you are due to occupy a property within the 6 week period from the date of booking.

Late payment without prior arrangement will attract an additional administration charge of £25.

We regret we are unable to take payments by instalments.

 

Prices

Rates are as published.  If you have selected supplements they will be added to the total price of the booking.  Rates do not include other costs you may choose to incur during your stay.

Rates quoted are correct only for the number of guests / pets specified, nights and dates shown.  Should you change the number of guests dates or room nights, then the rates are subject to change.

All properties are self-catering and no food is provided.

 

Arrival and departure

Holiday accommodation is normally available from 3.30 pm on the day of arrival; and MUST be vacated by 10.00 am on the day of departure. This allows time to have the lodge ready for both you and the following guests.

We kindly ask that guests do not enter their holiday accommodation before 3.30 pm to ensure it is cleaned, prepared and/or checked for arrival.

If the holiday accommodation is not vacated by the designated departure time we reserve the right to charge for overstaying by up to £25 per hour (or part of) after the designated departure time.

 

Hirer’s Obligation

The hirer agrees:

• Not to sublet or share the property, except with persons nominated on the booking form.
• The maximum number of persons allowed at the property is clearly stated, and must not be exceeded (Owners reserve the right to refuse entry to the property or to terminate the hire without notice and without refund in the event of a hirer breaching this condition).
• No additional guests are allowed to visit the accommodation or stay overnight without prior permission.
• Any problems you may encounter with the property must be reported to the agents, Lakes Holiday Homes Ltd as soon as possible and not left until the day of departure or returning home.
• To permit the owners and agents reasonable access to the property to carry out any urgent maintenance. Where possible prior arrangements will be made.
• To keep the property and all furnishings, fixtures, fittings and effects in the same state of cleanliness, repair and condition as they were in at the commencement of the stay.
• Dogs are not permitted to stay in the holiday home unless previously agreed at the time of booking.

 

Transfer of Booking / Amendments

In exceptional circumstances, at the owner’s discretion, the hirer may be permitted to transfer their booking to another date at the same holiday accommodation, subject to availability. Please note the cost of the alternative date may not be the same as the initial booking.

There is a £25 administration charge for all booking transfers and material amendments to a booking once placed.

 

Cancellations

To cover against any potential financial loss which may be incurred by cancelling a stay (in line with our cancellations policy) we recommend all guests consider taking out a suitable travel insurance/cancellation policy.

If the hirer wishes to cancel their booking, he/she should advise us immediately.  Written confirmation via letter or email is required.

If only a £100 deposit has been paid then this is non-refundable. Once the balance has been paid (i.e within 6 weeks of a stay) then a refund will only be made if we are able to re-let the lodge. The amount will depend on the rental received less the £100 non-refundable deposit element.

Cancellation of bookings due to “Acts of God” or matters beyond our control will not be accepted where access is still possible to the property.

If we are not able to re-let, the owner shall be entitled to retain all payments already made, and to recover, if not already paid, the balance of the hiring charge.

 
 

Park Information / Rules

All stays at holiday parks are subject to separate park rules and guests must follow these rules during their stay.

Lakes Holiday Homes has no association with the Holiday Park or responsibility for the provision of any services of that holiday park.

As the holiday park is not responsible for managing the privately owned holiday accommodation, any issues should be reported to Lakes Holiday Homes Ltd.

 

Leisure Facilities

All guests staying at holiday accommodation at White Cross Bay have the option to purchase a leisure pass on arrival which allows them to use the swimming pool, small gym and steam room.

There is a small additional supplement for use of these facilities; please enquire at reception for further information and cost.

Lakes Holiday Homes Ltd has no responsibility or liability for these facilities nor the price charged.

 

Security Deposit

At the owner’s discretion a security deposit may be requested by Lakes Holiday Homes Ltd before acceptance of any booking.

A security deposit will only be utilised if there is damage to furniture, bedding, fittings, goods, or to the property itself or loss of keys or to cover any extra cleaning over and above that reasonably expected after the duration of the stay. If not called upon then a security deposit will be refunded within 10 days of departure.

A security deposit will be required without exception for single sex groups, mixed sex groups under 25 years old and all overseas guests.

 

Damage Charge

When accepting our booking terms guests accept responsibility for any damage caused by any member of their party, inclusive of pets, and agree to pay in full for any costs incurred as a result. This includes the cost of any damage to furniture, bedding, fittings, goods, or to the property itself or loss of keys or to cover any extra cleaning over and above that reasonably expected after the duration of the stay.

Anything broken or damaged should be reported to Lakes Holiday Homes Ltd, as agents.

The owner reserves the right to raise an invoice for the cost of any damage, replacements or repairs caused during a stay within a reasonable time after departure.

 

No Smoking

All holiday accommodation is non-smoking and guests are requested not to smoke inside any of the holiday homes. If there is evidence of smoking and a holiday accommodation requires to be de-odorised then a charge of £100 will be taken.

 

Single Sex Groups / Groups of Young Persons

Your stay will be on a family park. As such bookings for single sex groups will only be considered where all persons in the group are over the age of 25.

Bookings for mixed groups of young persons will be considered where all persons in the group are over 21.

No stag or hen parties are permitted without exception.

When accepting these bookings a security deposit will be required along with some additional information about a stay.

NOTE: Park rules must be observed and followed; the park management will ask people to leave if there are reports of noise or unsociable behaviour. No refund will be given should this happen.

 

Electricity and Gas

Reasonable use of utilities is included in the rental; however, the right is reserved to take an additional charge if usage exceeds what is the norm for the time of year / number in the party.

 

Linen / Equipment

Clean bed linen and towels (one standard sized hand and bath towel per person and tea towel/kitchen towel) are included in the cost of the hire of the lodge.

Guests are asked to provide their own towel for use in the pool / leisure facilities or for use in the hot-tub (where a hot-tub is situated at the holiday accommodation).

 

Travel Cot

Where a property accepts an infant a travel cot may be provided.

Due to the size of the holiday accommodation, it should be noted that a travel cot may not fit in certain bedrooms. Please enquire if in doubt.

Guests should bring their own baby bedding and linen.

 

Dogs

Only house-trained dogs over 6 months old (to a maximum of TWO unless where specified on the lodge listing) are welcome within holiday accommodation as indicated within the individual listing as ‘dog friendly’.

Unfortunately; we are unable to accept any other pets including cats.

Occasionally, by arrangement more than two dogs may be considered, at the owner’s discretion if they are of small breed. There is a supplement of £25 for the first dog per stay and an additional £15 for the second dog per stay.

Some lodges require a security deposit.

• Please ensure your dog is clean and dry before entering any holiday home.
• Dogs MUST NOT under any circumstances be left in the lodges unattended or be allowed to sit or sleep on any furniture or beds.
• Please ensure that you clean up after your dog at all times and use the designated ‘dog poo’ bins. Please ensure that decking and the area around the lodge is clean at all times.
• Where dogs are allowed, owners are responsible for any extra cleaning that may be required, either in the property or the grounds and any costs so incurred will be pursued as above.
• Please follow park rules with regards dogs.
• Dogs shall not cause any annoyance or become a nuisance or intimidate occupants of adjoining premises.
• Dogs must be kept on a lead under the control of a responsible adult at all times and wear a collar with identity tag.
• We regret we are unable to accept certain breeds of dog (generally those deemed dangerous under the Dangerous Dogs Act or large dogs which we deem unsuitable for a family holiday park). If in doubt guests should check in advance.
• Owners and their agents, reserve the right to insist upon the removal of animals in the event of a breach of these conditions.

 

Hot Tubs

Usage of a hot tub is at a guest’s own risk and Lakes Holiday Homes Ltd accepts no liability for anything which may happen to a guest as a direct result of using a hot tub.

Park rules specify that noise is kept to a minimum and guests do not use the hot tub after 10 pm.

Information about using a hot tub safely is provided at all holiday accommodation with a hot tub on a prominent notice near the tub.

All hot tub users should wear an appropriate bathing suit.

All hot tubs are maintained to strict industry standards and HSE guidelines by separate qualified independent contractors on behalf of the property owners. This includes changing the water between guest stays and checking the water condition on a regular basis.

Whilst every effort is made to have a hot tub ready for immediate use by the arrival time stated, this may not always be possible. In such cases the hot tub will usually be ready to use later that day unless otherwise advised. In such cases no compensation or refund is payable unless the hot tub is faulty.

 

Disabled Access

Except where detailed, all holiday accommodation have steps leading up to the decking and / or front door. Therefore, most holiday accommodation may be unsuitable for wheelchair users, people with mobility problems or the elderly.

Guests are advised to check before booking.

 

Broadband

Guests staying at White Cross Bay may benefit from the complimentary WiFi across the park (subject to the park’s fair use policy).

Complimentary WiFi is also provided in a number of our holiday homes.  LHH or our owners accept any responsibility with regards WiFi speed or accessibility.

 

Non-Availability of Holiday Home or Equipment

If for any reason beyond the agent’s control, a property becomes unavailable for the dates booked, all rent paid in advance may be refunded or an alternative date offered; if available. This will be at the accommodation owner’s discretion and may not apply due to certain exceptional circumstances which could not have been anticipated.

The hirer shall have no further claims against the owners or agents.

If a property becomes uninhabitable during a stay Lakes Holiday Homes will make every effort to offer suitable alternative accommodation if it is available. If alternative accommodation is not available a refund of monies paid to on a pro rata amount depending on the length of stay prior to departure will be offered.

The hirer shall have no further claims against the owners or agents.

If something in or as part of the property becomes unavailable, eg WiFi, dishwasher etc, Lakes Holiday Homes Ltd accept no liability whatsoever. However, we will endeavour to put things right as soon as practicable, if at all possible.

 

Conditions of stay

We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance.

 

Liability

Lakes Holiday Homes Ltd accepts no liability for any loss, damage, sickness or injury, howsoever caused, which may be sustained, during the holiday to the hirer, or any member of the hirer’s party or any invited person, or any car and its contents, or any possession of the hirer or any member of the hirer’s party; however caused.

Compensation payments will not apply where we cannot fulfil our obligations due to unforeseeable circumstances such as natural disaster, adverse weather conditions, health risks and epidemics, fire and other similar factors beyond our control.

We reserve the right to make changes without notice, and are not responsible for errors or omissions.

 

Cause for Complaint

If there is a complaint, it must be reported immediately to allow us, where possible, to redress the situation. It is too late to report a problem after your holiday and no compensation or redress will be allowed once a holiday has been completed. Whilst everything will be done within our power to attend to repairs to the lodges, furniture or equipment during a stay, no guarantees can be given.

No refunds or compensation will be considered if any breakdown should occur unless the problem is not rectified within a reasonable time and will have impacted on a guests stay. Any compensation given will be proportionate to the issue arising and may take the form of a discount off a future stay. The maximum level of compensation for a cleaning related issue is £50.

Any complaints in relation to services provided by the holiday park should be forwarded directly to the individual holiday park.

Hot Tubs – where compensation is sought and agreed because the tub is unable to be used due to a fault, the value is deemed to be £15 per day maximum. No compensation is payable where guest actions have caused the hot tub to not work properly.

 

Data Protection

Information supplied to Lakes Holiday Homes Ltd via our booking process shall be held in confidence and will not be passed onto any other person without your permission.

 

Important Note

Once you have received your receipt and confirmation of your booking, you must check it carefully and report any discrepancies or errors immediately.

Lakes Holiday Homes reserve the right to modify our booking terms and conditions at any point.

 

 

April 2021